Frequently Asked Questions
Everything you need to know about your COOKT experience.
How do you ensure the freshness of the ingredients?
We source our produce and proteins daily from local organic farms. All items are packed in temperature-controlled, insulated boxes with non-toxic cooling gels to maintain peak freshness during transit.
Where do you ship to?
Currently, COOKT delivers to all major metropolitan areas across the continental United States. You can check your specific zip code on our checkout page to confirm delivery availability.
Can I skip a week or cancel my subscription?
Absolutely. You have full control over your delivery schedule. You can skip a week, pause, or cancel your subscription at any time through your account settings before the weekly cutoff date.
What should I do if my delivery is damaged?
If your box arrives damaged or any ingredients are not up to our high standards, please contact our support team within 24 hours. We will provide a full refund or credit for the affected items immediately.
Do you offer options for specific dietary restrictions?
Yes, we cater to various lifestyles including Keto, Vegan, Gluten-Free, and Paleo. You can filter our weekly menu based on your dietary preferences to find the perfect meals for you.
How long do the ingredients stay fresh after delivery?
Most of our ingredients are designed to stay fresh for at least 5 to 7 days after delivery, provided they are refrigerated promptly. Seafood items are best consumed within 2 days.