Returns & Exchanges
At COOKT, we prioritize the freshness and quality of your gourmet ingredients, which is why we offer a 14-day return window for non-perishable items. Due to health and safety regulations, perishable goods cannot be returned, but we are committed to providing a full refund or replacement if your order arrives damaged or incorrect.
Initiate Your Request
Contact our support team within 14 days of delivery with your order number and photos of the items you wish to return or report as damaged.
Receive Approval
Our culinary quality team will review your request within 24 hours to provide a return authorization and a prepaid shipping label for eligible non-perishable goods.
Package Your Items
Securely pack the unopened items in their original packaging to ensure they remain protected during transit back to our distribution center.
Refund Processing
Once your return is received and inspected, we will process your refund to the original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing